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ShipTection

ShipTection Shipping Protection

ShipTection Shipping Protection

Regular price $0.98 USD
Regular price Sale price $0.98 USD
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Title

Protect your shipments that are lost, broken, or stolen.

ShipTection Shipping Insurance

CORE FEATURES

SUSTAINABILITY

Our commitment to sustainability can be seen in our quality and design using natural products and quality materials with timeless styles to last a lifetime. Our goal at Diba True® is to reduce our carbon footprint and to create sustainable products that are made to last and are better for our environment.

CARE GUIDE

Proper care can significantly extend the life and appearance of these shoes. Here's a care guide for each material type:

Care Guide for Genuine Leather Shoes:

  1. Cleaning:

   - Wipe off dirt and dust using a soft, damp cloth.

   - For tougher stains, use a leather cleaner specifically designed for the type of leather used in your shoes.

  1. Conditioning:

   - Apply a leather conditioner to keep the leather soft, supple, and moisturized. This prevents cracking and maintains the natural sheen.

   - Use a product recommended for your specific leather type and follow the manufacturer's instructions.

  1. Polishing:

   - Polish your leather shoes occasionally to restore their shine and color.

   - Choose a polish that matches the color of your shoes and buff gently with a soft cloth.

  1. Protection:

   - Apply a water and stain repellent spray to protect against spills and moisture. Reapply as needed.

  1. Storage:

   - Store leather shoes in a cool, dry place away from direct sunlight and heat.

   - Use shoe trees, forms, or provided stuffing to help maintain their shape.

 

Care Guide for Genuine Suede Shoes:

  1. Brushing:

   - Use a suede brush or a soft, dry toothbrush to gently brush off dirt and restore the nap (the raised surface of the suede).

  1. Stain Removal:

   - For wet stains, blot gently with a clean, dry cloth and let the shoes air dry. Avoid using heat sources like hair dryers.

   - For dry stains, try a suede eraser or a specialized suede cleaner. Test on a small, inconspicuous area first.

  1. Protection:

   - Apply a suede protector spray to guard against water and stains. Allow the shoes to dry completely after spraying.

  1. Storage:

   - Store suede shoes in a cool, dry place. Avoid crushing them, as suede is more delicate than leather.

   - Use shoe trees, forms, or provided stuffing to maintain their shape.

Care Guide for Multimedia Shoes or other materials:

  1. Cleaning:

   - Wipe away dirt and dust using a soft, damp cloth. If the shoes have different materials, ensure the cloth is appropriate for all surfaces.

  1. Material-Specific Care:

   - Follow the care instructions for each material used in the shoes. For example, if there's leather and fabric, follow the leather care instructions for the leather parts and fabric care instructions for the fabric parts.

  1. Protection:

   - Apply appropriate protectants or sprays to the different materials. Be sure to use products that won't damage any specific material.

  1. Storage:

   - Store multimedia shoes as you would for the most delicate material used in the shoes. Separate them from other shoes to prevent potential scratching or damage.

Remember that regular maintenance and proper care will help keep your shoes looking their best for a long time.

 

💙 Diba True

SHIPPING & RETURNS

Return Policy

Thank you for shopping with Diba True®. We greatly appreciate your business. To provide you with the best service possible, please follow the instructions listed below to return or exchange your item.

Start your Return

SHIPPING POLICY

  • Shipping is FREE on all orders over $75.00.
  • Your order will be shipped the same day if placed before 2 pm CST, assuming your payment processes successfully. Holidays and weekends excluded.
  • Orders are shipped WEEKDAYS only. Weekend orders will be shipped the following Monday. Holidays excluded.
  • Expect to receive your order in 3-5 weekdays after shipment. 
  • Couriers: USPS or FedEx

 

Return Policy:

  • Returned or exchanged items MUST BE UNWORN, CLEAN, AND IN NEW CONDITION.
  • Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  • Shipping charges are not refundable and there is an $4.99 per shoe restocking fee that covers restocking and postage back to the warehouse.
  • Refunds are always issued to the original method of payment. 
  • Start by visiting our Returns Center.
  • Items scheduled for a return / exchange outside of the current return center and return procedure are not guaranteed a refund/ exchange if items are not received.

 

Exchanges:

  • Returned or exchanged items MUST BE UNWORN, CLEAN, AND IN NEW CONDITION.
  • Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  • Visit the Returns Center and enter the order number and zip code to start your return.
  • If the style you requested is out of stock, a refund will be issued to your original form of payment and the returns fee will be applied. (see above)

Please Note:  Clearance Items and Final Sale items are not eligible for refund or exchange. Gift Cards and E-Gift Cards cannot be returned or refunded. All purchases are final on Clearance items, E-Gift Cards, and standard Gift Cards.

 Diba Imports guarantees against manufacturer's defects for 1 year. Normal wear and tear do not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing returns@dibashoes.com with a description of the issue and images if you have them available.

DIBA TRUE RETURN CENTER

https://dibatrue.happyreturns.com/

 

FREQUENTLY ASKED QUESTIONS

Where can I send my Returns?

Please visit our returns center: https://dibatrue.happyreturns.com/ and follow the directions and a pre-paid return label will be provided for you, you can drop it off at any UPS locations near you our return address is 3630 Corporate Trail Dr. Earth City, MO 63045.

What if it just doesn't fit?

If the item(s) purchased on our website don't fit, you may return your unworn footwear within 30 days of the original date you received the item. There is no additional charge for an exchange. Please follow the return instructions https://dibatrue.happyreturns.com/ 

Can I get a refund if I bought the shoes at another store or website?

You can only get a REFUND from the merchant where you purchased your shoes. If you think you have a ‘factory defect’, please return the shoes to the merchant and let them know. They will handle the issue with Diba True directly. If you attempted to get a refund but were unable, and your shoes are unworn, please send an email to: returns@dibashoes.com explaining what happened and we can help you. 

What if I still have questions? Feel free to contact us at retail@dibashoes.com or call (314) 373-1280. Customer service hours are Tuesday-Thursday  10am-3:00pm CST and Friday 10am-12pm CST

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Customer Reviews

Overall rating: 4.9 / 5 from 25 reviews.

Love my sneakers! Love that they are Sleek and Comfy for walking all day!! Wish they came in more colors!

ShipTection Shipping Protection

Store owner replied: Margaret : thank you for your review of the Right Thyme from Diba True. So glad you LOVE your new sneakerina, that's what we call it since it's a blend of a sneaker and a ballerina! LOL. It was made with walking all day comfort in mind. The genuine leather only becomes softer as you wear. This has quickly become my go to as well. She is available in several other colors, just in case ;). Enjoy and thank you for supporting our family-owned business. The Diba True Crew.

Excellent shoes, excellent customer service!!

ShipTection Shipping Protection

Store owner replied: Karma : thank you for taking the time to write a review. We really appreciate your loyal support of our brand and our family. Hope you are well. Enjoy your new sneakers. Thank you. The Diba True Crew.

Customer photo review of ShipTection Shipping Protection

I found DIBA. true on Instagram and love, the fact that it was a lower height heel and so I took a chance. I had foot surgery last March and still have a few issues, but I can tell you that these shoes worked out great for me. The quality is very nice. I ordered the Brown patented and have worn them a number of times through the spring and early summer. I would definitely order again. Very comfortable and extremely stylish. Would recommend to a friend.

ShipTection Shipping Protection

Store owner replied: Mary Anne : thank you for the review of Begon Nia from Diba True. We appreciate your support of our family owned company. Glad you found us on Instagram and that you are happy with your new heels. The Begon Nia is one of our top sellers this spring/summer. Enjoy your new heels. Thank you. The Diba True Crew.

Love the shoes. High end.

ShipTection Shipping Protection

Store owner replied: Renee : thank you for the review of Be Gonia from Diba True. As a family owned company we appreciate your compliment of our shoes. We try to deliver a high quality, genuine leather shoe for a good value. Enjoy your new heels. Thank you. The Diba True Crew.

Great quality. Exceptional price.

ShipTection Shipping Protection

Store owner replied: Gail : thank you for the review of the Law Less from Diba True, we appreciate you. Glad you found your new genuine leather sandals to be good quality at an exceptional price. That is what we strive for in our building our collection. Enjoy your new sandals and thank you. The Diba True Crew.

Love the boots. Own every color. Love love love the style. Please consider making them in Navy, white, and taupe

ShipTection Shipping Protection

Store owner replied: Laura : thank you for the review of Majes Tic from Diba True, we appreciate you. Glad you are loving your new boots. As a family owned company we are grateful for your multiple purchases of this beautiful boot. There is a off white color in size 9 available if you are looking for a taupe color that might work for you. Enjoy your new boots. Thank you. The Diba True Crew.

Easy to order, disappointed that my size was unavailable in most boots.

ShipTection Shipping Protection

Store owner replied: Roslyn : thank you for your review of Diba True, we appreciate you. As a family owned company we appreciate you being a repeat customer, thank you. Your size should be available in everything on our website, although our best sellers tend to sell out fast! Email our customer service if there is something you are interested in and can't find. Enjoy your new boots. Thank you. The Diba True Crew.

Look and fit plus originality are great!

ShipTection Shipping Protection

Store owner replied: Elisa : thank you for the review of Glass Heart from Diba True, we appreciate you. Glad you like the fit and styling, this is helpful information for other customers. Enjoy your new boots. Thank you. The Diba True Crew.

Customer photo review of ShipTection Shipping Protection

I love rave lion! This is the second pair I have purchased, so now I have them in two colors. I like the low shaft height, the heel shape and height, and the shaft height. The distressed leather fits my style. The color of these looks great with denim.

ShipTection Shipping Protection

Store owner replied: Michelle : thank you for the review of Rave Lion from Diba True, we appreciate you. As a family owned company we are grateful for all of our customers and especially repeat customers. Glad the distressing fits your style. Thanks for the photos, that is helpful for other customers. Enjoy your new boots. Thank you. The Diba True Crew.

Def order while size bigger. Fits small.

ShipTection Shipping Protection

Store owner replied: Katherine : thank you for the review of Jon Qwill from Diba True, we appreciate you. There is a fit note on the website explaining that the sneaker is running a full size small. Glad we were able to get you the correct size. Appreciate your feed back, it's helpful our customers. Enjoy your new sneakers. Thank you. The Diba True Crew.

Boots came packaged very well. The boots look and feel amazing. And, the loyalty gift was an awesome addition. Thank you and we will definitely be buying more items soon

ShipTection Shipping Protection

Store owner replied: Kenneth : thank you for the review of West Haven from Diba True, we appreciate you. As a family owned company we value our customers, so thank you for your continued support. Enjoy your new genuine leather boots. Thank you. The Diba True Crew.

Great length, great look!

ShipTection Shipping Protection

Store owner replied: Lorraine : thank you for the review of Ame Thyst from Diba True, we appreciate you. Glad you found your new genuine suede tall boot to be a great length and look! Thank you for your purchase from our family owned company. Enjoy. Thank You The Diba True Crew.

CAREFUL OF THE NARROW SHAFT JUST ABOVE THE ANKLE…OTHERWISE A WONDERFUL BOOT

ShipTection Shipping Protection

Store owner replied: Cynthia : thank you for the review of Say So from Diba True, we appreciate you. We put our footwear through a very intense fit process, unfortunately everyone's feet are different. Hopefully the genuine leather will stretch out for you. Hot tip, if you take them to a shoe repair they might be able to stretch the boot, sometimes that can help. Thank you. The Diba True Crew.

I love the look of the boots but they are narrow in the toes and really hurt . I just feel that I am stuck with them. I think it’s a great company but I wish I had known the shoes are so narrow.

ShipTection Shipping Protection

Store owner replied: Kim : thank you for the review of Say So from Diba True, we appreciate you. We put our footwear through a very intense fit process, unfortunately everyone's feet are different. Hopefully the genuine leather will stretch out for you. Hot tip, if you take them to a shoe repair they might be able to stretch the toe area, sometimes that can help. Glad you love the look for your new boots. Thank you. The Diba True Crew.

Love my boots have three different ones! Wonderful company , very pleased!

ShipTection Shipping Protection

Store owner replied: Thea : thank you for the review of West Haven from Diba True. As a family owned company we appreciate you being a loyal customer. What can we do better to bump our review to a 5 STAR! Enjoy your new distressed, hand finished boots. Thank you. The Diba True Crew.

I absolutely love these booties. They are gorgeous! Fit is good and really appreciate this American made product, wish we had more of them! The braiding around the edges is very striking. You must buy these boots

ShipTection Shipping Protection

Store owner replied: Juli : thank you for the review of Glass Heart from Diba True. Although we are a family owned company based in St. Louis, Missouri, my dad started our company in our basement, we do all design here in the USA however our manufacturing is based in family run factories in India. We apologize for any misunderstanding. We are grateful you find the Glass Heart boot to be gorgeous! Enjoy your new boots and thank you for being a loyal customer. The Diba True Crew.

I have three pairs of boots from DibaTrue. All three are true to size and are comfortable!!!

ShipTection Shipping Protection

Store owner replied: Crystal : thank you for the review of Say So and all of your Diba True shoes, we appreciate you. As a family owned company a repeat customer is the highest compliment. We are grateful you enjoy the quality and fit of the Diba True brand. Have a Blessed New Year. Thank you. The Diba True Crew.

Love my new boots & sandals. They fit true to size and are very comfortable!

ShipTection Shipping Protection

Store owner replied: Jan : thank you for the review of your Diba True boots & sandals. We appreciate you being a repeat customer and for the kind words regrading your new shoes. As a family owned business getting 5 STARS is the best compliment! Have a Blessed New Year. Thank you. The Diba True Crew.

Love my booties!

ShipTection Shipping Protection

Store owner replied: Anna : thank you for the review of Spice Berry from Diba True. We appreciate you. As a family owned business hearing our customers love their new boots makes us smile. Enjoy. Have a blessed New Year. The Diba True Crew.

Love these boots!

ShipTection Shipping Protection

Store owner replied: Vicki : thank you for the review of the Mar Velus from Diba True. We appreciate you. Glad you love your new tall boots. We are thankful for the support of our family owned business and wish you a very Blessed Holiday Season. Thank you. The Diba True Crew.

My recently purchased boots ran a little large, so I am exchanging them for a half size down. Shipping is very fast.

ShipTection Shipping Protection

Store owner replied: Susan : thank you for being a repeat customer of Diba True and finding our exchange process simple and easy to use. We are grateful for your continued support of our family owned business. Enjoy your new boots and have a Blessed Holiday Season. The Diba True Crew.

Luv luv luv my boots! They scream exceptional quality! Very comfortable and a very classy look.

ShipTection Shipping Protection

Store owner replied: Tracy : thank you for the review of Walnut Grove from Diba True. We appreciate you. This review made us SMILE. So grateful you LUV your new boots and appreciate the quality. Thank you for your support of our family owned company, we wish you a very Blessed Holiday Season. Thank you. The Diba True Crew.

Love the boots, they look worn in already without having to do so. The height of the boot and heels are perfect! Worth the price!

ShipTection Shipping Protection

Store owner replied: Kim : thank you for the review of the Walnut Grove from Diba True, we appreciate you. The hand finished vintage leather really gives you that distressed look while maintaining comfort and quality. Glad the boot is just what you were looking for. Enjoy your new boots. Thank you for your purchase from our family owned business. The Diba True Crew.

Overall love the quality and great look. Highly recommend

ShipTection Shipping Protection

Store owner replied: Martha : thank you for the review of Val Uable from Diba True, we appreciate you. Glad you are satisfied with the quality of your new genuine leather boots. Thank you for your purchase from our family owned business. Enjoy your new studded boots. Thank you The Diba True Crew.