Returns

Return Policy

Thank you for shopping with Diba True®. We greatly appreciate your business. To provide you with the best service possible, please follow the instructions listed below to return or exchange your item.

SHIPPING POLICY

  • Shipping is FREE on all orders over $50.00.
  • Your order will be shipped same-day if placed before 2pm CST, assuming your payment processes successfully. Holidays and weekends excluded.
  • Orders are shipped WEEKDAYS only. Weekend orders will be shipped the following Monday. Holidays excluded.
  • Expect to receive your order in 3-5 weekdays after shipment. (*COVID-19 has delayed shipping availability please use the track you package feature for more prompt updates.) 
  • Couriers: USPS or Fedex

 

Return Policy:

  • Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
  • Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  • Shipping charges are not refundable and there is a $8 per order return fee that covers restocking and postage back to the warehouse.
  • Refunds are always issued to the original method of payment. 
  • Start by visiting our Returns Center.

 

Exchanges:

  • Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.
  • Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  • Visit the Returns center and enter the SIZE, STYLE NAME, and COLOR of the item you would like us to send in the comment box in the returns check out process.
  • If the style you requested is out of stock, a refund will be issued to your original form of payment and the returns fee will be applied. (see above)

Please Note: Clearance Items may not be returned or exchanged. Gift Cards and E-Gift Cards cannot be returned or refunded. All purchases are final on Clearance items, E-Gift Cards and standard Gift Cards.

 

Diba Imports, guarantees against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing returns@dibashoes.com with a description of the issue and images if you have them available.

DIBA TRUE RETURN CENTER

https://return.doddle.com/DIBATRUE

FREQUENTLY ASKED QUESTIONS

Where can I send my Returns?

Please visit our returns center and follow the directions and a pre-paid return label will be provided for you, you can drop it off at any USPS location or one of 32,000 other US locations near you.

What if it just doesn't fit?

If the item(s) purchased on our website doesn't fit, you may return your unworn footwear within 30-60 days of the original date you received the item. There is no additional charge for an exchange. Please follow the instructions above

Can I get a refund if I bought the shoes at another store or website?

You can only get a REFUND from the merchant where you bought your shoes. If you think you have a ‘factory defect’, please return the shoes to the merchant and let them know. They will handle the issue with Diba True directly. If you attempted to get a refund but were unable, and your shoes are unworn, please send an email to: returns@dibashoes.com explaining what happened and we can help you.

Who should I contact about replacement shoe laces?

If a shoelace breaks on a pair of shoes you bought from us, please contact returns@dibashoes.com with a picture. Restrictions apply.

If I live in the Missouri area, can I shop in-store for Diba True Shoes?

You may shop or try on styles of Diba True Shoes at our retail showroom. Located inside Diba Shoe Outlet 3630 Corporate Trail Dr. Earth City, MO. Diba Shoes sits at the intersection of HWY 70 and Earth City Expressway.

For Directions call: (314) 373-1280

Diba Shoe Outlet
3630 Corporate Trail Dr.
Earth City, MO 63045

 

What if I still have questions? Feel free to contact us at retail@dibashoes.com or call (314) 373-1280. We are open Monday-Thursday 10am – 4pm Friday10am-2:00pm