Returns

Thank you for shopping with Diba True®. We greatly appreciate your business. To provide you with the best service possible, please follow the instructions listed below to return or exchange your item.

  • Returned/Exchanged items must be unworn, clean and in new condition.

  • All items must be shipped pre-paid with a copy of the return merchandise form (above) enclosed.

  • You will receive website credit or an exchange if returned within 30 days

  • Items can be exchanged or returned within 30 days of receiving the item.

 

SHIPPING & RETURNS

SHIPPING POLICY

·          We offer FREE standard shipping on all orders. Valid on standard U.S. ground shipping to U.S. delivery addresses only. Not valid on international delivery addresses or Alaska, Hawaii, U.S. territories. Additional shipping charges apply for 2- Day or Overnight Shipping.

·         Your WEEKDAY orders will be shipped same-day if placed before 2pm CST Monday – Thursday. Friday orders will need to be placed before noon to be shipped same day. Assuming your payment processes successfully. Holidays and weekends excluded.

·         Orders are shipped WEEKDAYS only. Weekend orders will be shipped the following Monday. Holidays excluded.

·         Expect to receive your order in 1-3 weekdays depending on selections of expedited or U.S. ground shipping options.

·         Couriers: USPS or Fedex

RETURN POLICY

Thank you for shopping with Diba True®. We greatly appreciate your business. To provide you with the best service possible. there are step-by-step instructions listed below for returning or exchanging an item. We look forward to doing business with you again.

·         Returned or exchanged items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.

·         All items must be shipped pre-paid with a copy of the RETURN MERCHANDISE FORM enclosed.

·         Full Price/Sale Items can be exchanged or returned for a full refund within 30 days of receiving the item.

·         There are no refunds on CLEARANCE (discounted items that exceed wholesale pricing.)

·         All clearance items are FINAL SALE. This means no refunds, no website credit or exchanges.

FREQUENTLY ASKED QUESTIONS

Where can I send my Returns?

Please review the return policy prior to shipping items back to Diba Imports/Diba True. All returns must be accompanied by the RETURN MERCHANDISE FORM. If return form is misplaced, it can be printed from dibatrue.com/returns

 Please ship all return items to:

Diba True®
Attn: Retail
3630 Corporate Trail Drive
Earth City, MO 63045

What if I want to exchange it?

If the item(s) purchased on our website needs to be exchanged, you may return your unworn footwear within 30 days of the original date you received the item. Please follow the instructions above and fill out the RETURN MERCHANDISE FORM, then email us at retail@dibashoes.com to confirm that your requested exchange items are in stock. If an item is not available, we can offer a refund or credit. Please keep in mind that customers are responsible for shipping return fees.

What if there is a factory defect?

We guarantee our footwear against manufacturing defects for 30 days. While we pride ourselves on the quality in design and production of our shoes, mistakes at the factory may occur. Please contact retail@dibashoes.com with a photo, shoe style information and description of the issue and we will try our best to accommodate you. *Some Restrictions Apply.

Footwear returns must be pre-approved either by emailing us at retail@dibashoes.com or by calling (314) 373.1280. We are open Monday- Thursday 8am-6pm Friday 8am-4:00pm Saturday 11am-4pm CST.

Can I get a refund, if I bought the shoes at another store or website?

You can only receive a REFUND from the merchant where you purchased your shoes. If you think you have a ‘factory defect’, please return the shoes to the merchant and follow their return policy. They will follow up with Diba True directly. If you attempted to get a REFUND from a merchant but were unsuccessful, please send us an email to retail@dibashoes.com with an explanation and we try our best to assist you.

If I live in the Missouri area, can I shop in-store for Diba True Shoes?

You may shop or try on styles of Diba True Shoes at our retail showroom. Located inside Diba Shoe Outlet 3630 Corporate Trail Dr. Earth City, MO. Diba Shoes sits at the intersection of HWY 70 and Earth City Expressway.

For Directions call: (314) 373-1280

Diba Shoe Outlet
3630 Corporate Trail Dr.
Earth City, MO 63045

What if I still have questions about returns?

You can contact us at retail@dibashoes.com or by calling (314) 373.1280  We are open Monday-Thursday 8am – 6pm Friday 8am-4:00pm Saturday 11am -4pm CST.

FAQS:

Where can I send my Return?

All returns must be accompanied by the RETURN MERCHANDISE FORM.

Please ship to:

Diba Imports,

ATTN: Retail Returns

3630 Corporate Trail Dr.

Earth City, MO 63045

What if there is a factory defect? We guarantee our  footwear against manufacturing defects for 30 days. While we pride ourselves on the quality of the design and the production of our shoes, mistakes at the factory my occur. Footwear returns must be pre-approved either by emailing us at retail@dibashoes.com or by calling (314)373.1250. We are open Monday-Thursday 8am-6 pm Friday 8am -4pm Saturday from 11am-4pm

What if I still have questions? Feel free to contact us at retail@dibashoes.com or call (314)373.1280